FAQ

Please note that the minimum order quantity (MOQ) for our custom-made boxes is 50 pieces. This MOQ ensures we can provide you with the highest quality and customization for your packaging needs. By maintaining this MOQ, we are able to offer a wide range of bespoke options, ensuring that your gifts are as unique and special as the recipients themselves.

Each project is carefully curated and assambled to your specifications. Therefore, we like to have at leat 6 weeks to complete our Custom made boxes. This time including design work, sourcking, gift assembly and shipping. At certatin time of the year, we may require more notice base on availability. We do accept rush projects on a case be case basis. Please ask and we will do our very best to meet your deadline!

At Logobalt, we accept payments via bank transfer. Our payment terms are structured to ensure a smooth and secure transaction process: • Advance Payment: We require a 50% advance payment at the time of order placement. • Balance Payment: The remaining 50% is due upon completion of the order. This payment structure helps us maintain the highest quality standards and ensures timely delivery of your bespoke gift boxes. If you have any further questions, please feel free to contact us!

At Logobalt, we proudly offer delivery services across Europe. Whether you're located in the bustling cities of Western Europe or the serene landscapes of Eastern Europe, we've got you covered. Our extensive delivery network ensures that your bespoke gift boxes reach you promptly and in perfect condition. We understand the importance of timely and reliable delivery, especially for corporate events and special occasions. That's why we partner with trusted logistics providers to ensure your gifts are delivered safely and efficiently, no matter where you are in Europe. If you have specific delivery requirements or need more information about our delivery services, please don't hesitate to contact us. We're here to help make your gifting experience seamless and enjoyable!

Since our gifts are personalized, we do not accept returns. However, if your gift arrives in an unsuitable condition or is damaged, please inform us within 48 hours of receipt. You can reach us via email at info@logobalt.com or call us at +37066222289. We will promptly address and resolve the situation to ensure your satisfaction.